If for any reason you are not completely satisfied with your purchase, SmartBuy will gladly give you a refund or exchange. Simply return the product within the specified period of time in its original condition and packaging (including all manuals and accessories) along with the original sales receipt and original stamp. There will be a nominal charge for missing packaging, accessories or manuals. Your original receipt with original stamp is required for all returns, exchanges, and warranty repair services. All returns and exchanges must be made in the smartbuy store of original purchase. SmartBuy reserves the right to request identification and to deny any return or exchange.
7- Day Return Period
We accept return or exchanges 7 days from the original purchase date on most products excluding computers, monitors, laptops, camcorders and digital cameras.
Certain exceptions apply.
14- Day Exchange Policy
If your purchase is not returned within the 7-day refund period, you may exchange your purchase for most products up to 14 days after the date of purchase for store credit. Certain exceptions apply including computers, monitors, laptops computers, projectors, camcorders and digital cameras.
Non-Returnable Items
Non-returnable items include labor and/or installation services, mobile phones, laptops, camcorders, digital cameras, desktop computers, computer LCD monitors, MP3 players, memory cards, flash memory hard drives, computer memory, copiers, fax machines, printers, spare parts, accessories, personal care items and consumables such as inks, toners, drums, blank media, phone cards and prepaid cards, or items that are damaged or abused. Opened computer software, movies, music and videogames cannot be returned.
Any product purchased from smarthome that is used cannot be returned unless defective from origin.
Any special order product cannot be returned unless defective from origin.
Any item that goes on promotion cannot be returned unless defective from origin.
Promotional Items
Any product purchased with a promotional item(s) included with the original transaction (e.g. buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off) cannot be returned.
Restocking Fee
A restocking fee of 25% will be charged on opened box items.
Any item not in its original condition including box, wrapping, manuals and accessories may also be accepted for exchange only for an additional fee up to 25% of the3 purchase price, upon discretion of SmartBuy.
Refund Method
Most refunds, if applicable, will be in the same form as original purchase. Cash purchase will be refunded in cash and credit card purchases will be refunded back to the same credit card used at original purchase if returned on the same day.
Items returned after 7 days, open-box items and items that incur a restocking fee can only be exchanged or returned for store credit.
Note regarding personal items or data on returned or exchanged products
Please remove all personal data and items (e.g. computer data, DVDs, etc.) from any returned or exchanged product. SmartBuy is not responsible for any personal items or data left on or in a retuned or exchanged product.
• Items that go on promotion are not covered by our price protection policy.
• Items may be subject to testing before any type of refund is applicable.
• Items purchased from SmartBuy booths have their own return policies.
• SmartBuy reserves the right to deny any or exchange.
